RENTALS – TERMS AND CONDITIONS
PARTY AND COSTUME RENTALS
(a) be at least 18 years of age or older;
(b) have a valid driver’s license or proof of ID on pickup; and
(c) have a valid credit card for security OR cash security deposit.
- All rentals must be paid in full on or before pickup or delivery.
- A security deposit or credit card authorization must be provided on pickup or before delivery to the credit card noted on file or herein.
- Deposits are non-refundable or transferrable.
- All rentals require a 25% non-refundable, non-transferrable deposit at time of booking.
- There are no refunds or exchanges on costume rentals.
- Costume rentals are for up to 3 days unless otherwise stated in the rental contract.
- Charges will be applied to your credit card on file or noted herein or full or partial security deposit forfeited) for any costume rental or costume pieces which are (a) lost, (b) damaged, (c) not returned or (d) returned late.
- If there are any pieces missing or anything wrong with the costume rental after leaving the store, you must contact Woodbridge Party & Costumes within 3 hours of pickup. Compensation will not be considered if Woodbridge Party & Costumes is advised of the situation within 3 hours of pickup or on the date the costume rental is returned.
- We take care of the washing for you. Please ensure all costume rentals are returned in their original packaging, garment bags, hangers and/or other bags.
- Party rentals are for 1 day unless otherwise stated in the rental contract.
- We accept cancellations and/or reductions to rental orders without additional charge if we are notified seven (7) days or more in advance of the scheduled delivery date. Due to the fact that rental items are prepped and packaged several days before delivery, cancellations and/or reductions are not possible within seven (7) days of the scheduled delivery date and the customer is responsible for full payment.
- A damage waiver of 5% is automatically applied to all party rental orders to cover incidental/accidental damages (i.e. someone drops a few plates or glasses, etc.). Damage waiver is non-refundable and covers only incidental/accidental damages, not breakage/damages due to willful misuse or neglect (i.e. cutting holes in table cloths, smashing plates on purpose, etc.). Lost or stolen items are not covered by the damage waiver and charges will apply to your credit card or security deposit for items not returned.
- We do not provide setup up or dismantling services. This is typically the responsibility of the client.
- Deliveries are made on a 3 hour AM or PM arrival window (10am to 1pm. or 1pm-4pm). Requests for deliveries/pick-ups outside of these hours must be made at time of booking (additional charges will apply). Party rentals will be delivered to front ground level only (door, garage) that is immediately accessible to our trucks. Additional charges may apply if delivery/pick up requires the use of an elevator, or is in a difficult to access area. Information regarding delivery specifics MUST be provided by the client when booking the order.
- Delivery/pick up personnel are NOT permitted to bring goods up/down stairs, into kitchen, dining room, etc. in private residences due to liability issues. Workplace health and safety requirements prevent the removal of footwear at any time.
- We take care of the washing for you, but scraping dishes of all food debris is required. Tablewear, cutlery and glassware must be returned to the containers provided. Do not attempt to wash the linen or chair cover rentals. Simply shake them out to remove any debris and pack them in the bags or hangers provided.
- If there are any pieces missing or anything wrong with the party rental upon receipt of the items, you must contact Balloon Express immediately within a 3 hour period of receipt. Compensation will not be considered if Woodbridge Party & Costumes is advised of the situation after closing or on the date the party rental is picked up.
Woodbridge Party & Costumes…a division of WPC Retail Group Ltd.
By signing below you agree to all of the above noted terms and conditions including charges to your credit card, if needed.
Credit card info:
Credit card number : ______ ______ ______ _______ exp. ____|_____
Name on card : ______________________________
Authorized cardholder signature
Date : __________________________________