GENERAL COMPANY POLICIES
REFUNDS AND EXCHANGES
Refunds and exchanges are not permitted unless specifically detailed in the contract of rental/purchase (with proof of purchase). Absolutely no refunds or exchanges on costume purchases or rentals made during the period September 15th to November 15th in every year. No refunds or exchanges on final sale merchandise. Non refundable deposits are as written..they are not refundable or transferrable.
The items on our website do not generally reflect what is in stock at our retail outlet. If you are interested in anything online, capsule please place your request through our inquiry or order basket and a representative will contact you. If you wish to visit the store instead, sale always call ahead so we can advise you whether the item is in stock or not.
We do not provide donations of any kind for fund raisers, church, school or other organizational events. We will only accept requests from registered charities and only 2 charities per year are chosen. If you wish your charity to be considered, you must submit your request between the months of July and October in order to be considered for the following year. If you are not an Ontario registered charity, please do not submit a donation request.
THE MASCOTS COSTUME CHARACTERS SHOWN ON OUR WEBSITE ARE GENERIC COSTUMES AND ARE NOT AFFILIATED, LICENSED OR ASSOCIATED WITH ANY CORPORATION OR TRADEMARK.